The English Code

                Let's Practice English            Questions You Expect   A. Write down THREE questions under each of the following situations. 1. Your roommate asks you after you return from home. 2. Your fellow passenger asks you in the bus. 3. Your aunt asks you when you visit your uncle's home.  4. A police officer asks you while enquiring about a theft in your neighborhood.  5. A dietician asks you during your health check-up. 6. Your friend asks you after you return from a holiday tour with your family. 7. The banker asks you when you are asking him for a study loan. 8. Police ask you when they notice you alone in a cremation ground at midnight. 9. The interviewer asks you in a job interview.  10. The waiter asks you in a restaurant.  ©️ N P Samal 

           TELEPHONE ETIQUETTE                              How To Answer                               By N P Samal  While answering: 1. Answer within 2 to 4 rings. 2. Greet politely, then say,  "How may I help you?" 3. Keep your tone soft and pleasant.  4. Keep smiling.  5. Provide the information in a clear voice. 6. Do not speak with food or chewing gum in your mouth. 7. Keep your content crisp and precise, and to the point. 8. Do not play with words. 9. Never use any slang or swear words. 10. Respond with a clear "yes" or "no". 11. Avoid ambiguity. 12. If you are unable to understand what the person at the other end saying, request for repeating. Eg.: Pardon please / I beg your pardon!  13. If you need to put the call on hold, do not forget to mention so with a request: Coul...

                     THE DIFFERENCE               Why We Do Not Communicate                                   By N P Samal                      Seventeen Sources of Difference: 1. Race, 2. Religion, 3. Ideology, 4. Nationality, 5. Ethnicity, 6. Appearances, 7. Personal artifacts, 8. Age, 9. Gender, 10. Body structure, 11. Behavioral style, 12. Family constellation, 13. Sexual identity, 14. Socio-economic status, 15. Education, 16. Occupation, 17. Personal experience 

                    COMMUNICATION                   ROADBLOCKS                               By N P Samal  Eight Things That Block The Road Of Communication:  1. Difference in perspective  2. Difference in knowledge  3. Absence of a common language  4. Adoption of stereotypes  5. Strong emotion  6. Self-centeredness 7. Laziness 8. Difference of perception 

                             LISTENING     The Most Important Language Activity Ten contributors to poor listening: 1. Inadequate language 2. Difficult physical conditions 3. Lack of interest in the subject  4. Antipathy toward speaker 5. Over-enthusiasm 6. Impatience  7. Strong conversation  8. Distance 9. Poor cognition  10. Lacking in background information